WhatsApp for Travel & Hospitality: Leveraging Industry Advantages in 2024

Streamline Business Communication with our Omnichannel Solution

Hiba Ali

Senior Writer:

green tickReading Time: 4 Minutes
green tickPublished : November 16, 2023

Whether it’s helping a customer book a flight or reserve a hotel room, WhatsApp for hospitality allows for real-time communication. This blog post explores how WhatsApp Business helps hospitality and travel brands deliver exceptional experiences that drive revenue.

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"When you use WhatsApp for hospitality ensure to utilize automated responses for frequently asked queries, integrate booking and reservation systems seamlessly, and leverage multimedia features to showcase your offerings. Additionally, ensure personalized interactions by using customer data intelligently."

Is WhatsApp Business The Right Solution For Travel & Hospitality? 

With over 2 billion users globally, WhatsApp communication tool plays a crucial role in staying connected with customers in a convenient, personalized way. The WhatsApp hospitality platform offers features ideal for addressing key pain points in the industry.

WhatsApp Business accounts allow companies to share useful information like addresses, hours, and websites while presenting a professional brand image.

Features like away messages ensure customers can get quick assistance even during busy times. For travelers without stable internet on the go, WhatsApp’s built-in support for a local SIM card enables seamless communication.

Within the app, guests can use WhatsApp messages to get answers to questions, receive booking and payment confirmations, get airport transfer times, and more. The two-way nature of messaging on WhatsApp hospitality builds meaningful relationships, especially when guests can communicate with the same agent throughout their booking.

Overall, WhatsApp Business provides the direct communication channel modern travelers and guests expect. With robust analytics, it’s easy for hospitality brands to demonstrate the ROI of improved customer engagement.

By meeting customers where they already are – on a messaging app used by over a quarter of the world’s population – WhatsApp for hospitality is the right solution to drive bookings and loyalty.

You May Also Read : Why Choose ControlHippo For The Hospitality Industry?

Why Use WhatsApp For the Hospitality Industry?

WhatsApp for hospitality is an invaluable communication channel for brands to connect with guests and provide exceptional service. WhatsApp Business accounts have features that allow hotels, airlines, and more to easily manage conversations at scale.

WhatsApp hospitality lets companies reach customers on the platform they already use daily. Communication via messaging helps hospitality companies address customer needs and questions in real-time.

Travelers can receive booking confirmations, check-in reminders, and itinerary updates conveniently via WhatsApp. The app enables guests to get 24/7 assistance through automated features like away messages. WhatsApp API for travel integration also facilitates sharing rich media that helps brands showcase properties.

With analytics, brands can demonstrate ROI from improved customer engagement and bookings via this vital communication tool.

For an industry built on relationships, WhatsApp provides the ideal mobile-first solution to communicate with guests and deliver personalized, memorable service.

Strategies To Use WhatsApp For Travel & Hospitality

WhatsApp has become engrained in our daily lives, creating opportunities for travel and hospitality companies to connect with a guest through their mobile device in more meaningful ways. Let’s explore key strategies to unlock the platform’s full potential:

Strategies To Use WhatsApp For Travel and Hospitality

1. Leverage WhatsApp Profiles as a Storefront

A WhatsApp Business Profile serves as your brand’s virtual entrance – make it inviting and informative. Details like location, hours, and services give guests a glimpse of your offerings, like walking by an enticing storefront. Profiles establish your brand identity and facilitate contact.

2. Implement Chatbots for Instant Assistance

Chatbots act as an always-available concierge, providing swift answers to common guest queries. This allows your team to focus on more nuanced interactions. Chatbots lay the foundation for great service, satisfying simple needs while freeing staff capacity.

3. Encourage User Content for Organic Reach

Motivate guests to share experiences on WhatsApp statuses by offering incentives. Their authentic content acts as marketing, reaching networks you couldn’t on your own. Enable patrons to become ambassadors with UGC.

4. Send Special Offers for Exclusive Access

Leverage WhatsApp broadcasts to announce flash sales and deals for subscribers only. Make loyal guests feel valued with exclusive access to promotions. Limited-time offers add excitement and reward engagement.

5. Enable Real-Time Service with Messaging

Messaging allows travelers to get questions answered instantly during booking and travel, preventing frustrations. 24/7 availability via WhatsApp facilitates assistance whenever needed.

6. Send Proactive Alerts and Updates

Keep customers informed by leveraging WhatsApp for real-time notifications on itinerary changes, delays, or cancellations. Proactive communication improves experiences and satisfaction.

7. Build Trust with Secure Document Sharing

WhatsApp’s end-to-end encryption enables secure sharing of sensitive info like passports and payments. Customers can feel assured of entrusting personal details over the platform.

8. Set Automated Responses to Common Queries

Program chatbots to immediately reply to frequently asked questions. Quick self-service resolves simple needs, lightening staff workload.

You May Also Read : Why Use WhatsApp Automation for Business?

9. Send Timely Reminders to Prevent Mishaps

Leverage WhatsApp’s free international texting and high open rates for reminders on check-in times, reservation details, cancellation policies, and more. Well-timed notifications prevent missed bookings and confusion.

10. Request Feedback for Continuous Improvement

Follow up post-stay with a message soliciting candid feedback. This makes guests feel heard and fosters goodwill. Sincere check-ins enable you to improve experiences based on real input.

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ControlHippo – A Better Choice To Use WhatsApp For Travel & Hospitality


The travel and hospitality industry relies heavily on providing exceptional customer service and communication. ControlHippo offers an effective way for hotels, airlines, tours, and more to connect with guests and meet their needs conveniently via messaging.

ControlHippo unlocks the full potential of WhatsApp Business accounts for travel and hospitality companies. Key features like quick replies, message templates, and WhatsApp API for travel integration empower brands to:

  • Streamline communication with guests for faster resolution.
  • Deliver consistent, professional messaging every time.
  • Support team collaboration across departments/locations
  • Gain data-driven insights to enhance the guest experience.

With ControlHippo’s user management, businesses can seamlessly handle high volumes of guest messaging. This is especially valuable during peak times when quick, personalized service is crucial. ControlHippo makes WhatsApp not only manageable but transformational for travel and hospitality brands.

Whether it’s a hotel business, airline, or tour provider, ControlHippo empowers travel/hospitality companies to leverage WhatsApp as a competitive advantage in customer service and engagement to streamline hotel communication.

Frequently Asked Questions

WhatsApp Business for the hospitality industry refers to the use of WhatsApp's business features by hotels, restaurants, and other hospitality businesses to communicate with customers, handle reservations, provide customer service, and share updates in a professional & efficient manner.

WhatsApp Business for Travel involves the application of WhatsApp's business tools by travel agencies, airlines, and other travel-related businesses. It enables them to engage with customers, share travel itineraries, provide real-time updates, and offer customer support through the platform. It can reach your customers seamlessly via WhatsApp, whether they're on iOS, Android phone, or desktop.

Yes, WhatsApp is commonly used professionally across various industries. It serves as a communication tool for businesses, allowing them to connect with customers, collaborate with colleagues, share information, & provide customer service.

Updated : February 28, 2024

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