Telegram Inbox Integration for Seamless Customer Support

• Open the Telegram app on your mobile/ desktop.
• In the search bar, enter the name or phone number of your contact.
• Once you find them, tap on their name to start a conversation.

The safety and security of data shared across Telegram chatbots depend on the reliability of the provider. You must evaluate the service provider carefully before you choose one.

Telegram chatbot can be programmed to send automated responses to frequently asked questions and saves agents time. They can be used to automate repetitive tasks like appointment scheduling, sending reminders, collecting feedback, etc.

Telegram API is used to integrate the Telegram messaging app with other third-party tools and streamline sales, marketing, and customer support conversations.

To integrate Telegram with the website, do the following.

• Set up your Telegram channel.
• Customize your settings and add a name for your profile.
• Telegram offers a link that allows users to access conversations using mobile or desktop apps. Go to ‘Edit profile’ and find the link attached to your account.
• Set up your call to action on the website using the link. You can choose to link a button, image, or Telegram icon.

The following are general steps to connect a bot to the Telegram messaging app.

• Choose a reliable service provider.
• Go to their chatbot setting and choose to connect/ add a bot.
• The dashboard displays multiple channels. You should choose Telegram.
• You must enter the access key or bot token and the bot will be connected to your Telegram channel.

To send automated messages on Telegram, follow these simple steps.

• Choose a reliable provider for Telegram automation.
• You must navigate to the settings and customize the communication flow.
• You should decide when an auto-reply must be activated. You can choose the date, and time, and set business hours.
• Create custom greetings and away messages.

On Telegram, the default setting allows anyone to message you. However, you can change this in the “Privacy and Settings” from the menu to allow only “Everybody”, “My Contacts”, or “Nobody” to message you.

On Telegram, businesses can engage in one-on-one or group conversations. They can also use public channels to promote their offerings. Telegram has advanced security features including end-to-end encryption, secret chats, two-factor authentication, etc.

To share your Telegram channel, do the following.

• Open the Telegram channel you would like to share.
• Click on the channel name at the top.
• You will see a link in this format- t.me/username
• Select the link to share.

The Telegram inbox is a centralized platform that allows businesses to manage and streamline their customer interactions through Telegram. By connecting your Telegram account to ControlHippo, you can efficiently handle customer support queries, manage orders, share updates, and send promotional messages. This integration helps eliminate communication silos, ensuring that all team members have access to the same information and can collaborate effectively. With features like seamless message management. The Telegram inbox enhances overall business efficiency and customer satisfaction.

Configure Telegram with TeamInbox, follow these steps

• Sign Up or Log In: Create an account on TeamInbox or log in to your existing account.
• Navigate to Integrations: Go to the integrations or settings section within TeamInbox.
• Select Telegram Integration: Find the option for Telegram integration and select it.
• Choose Chats: Specify which chats you want to integrate with TeamInbox.
• Configure Preferences: Set your preferences for handling messages, such as assigning conversations, setting up automated responses, and notifications.