Customer Relationship Management (CRM) systems have become indispensable for businesses of all sizes. Moreover, Organizations can increase their revenue by 245% by using a Customer Relationship Management (CRM) platform.
Pipedrive and HubSpot are top CRM tools that ensure that customer demands are met using accessible data.
But, Pipedrive vs HubSpot, which one to choose? Don’t worry! Let us understand a detailed comparison between both platforms.
When choosing between Pipedrive and HubSpot, evaluate your company's specific requirements. If you want extensive marketing, sales, and customer support tools, HubSpot is the best way to go. If you focus on efficient sales pipeline management with a user-friendly interface, Pipedrive may be the best choice.
HubSpot vs. Pipedrive: Table Comparison
The basic concept is that HubSpot is a massive all-in-one program with a CRM at its core, whereas Pipedrive concentrates on the tools that sales teams require for success.
Here’s a breakdown of HubSpot CRM’s comparison with Pipedrive:
Features | Pipedrive | HubSpot |
|---|---|---|
Lead Management Software | ||
Contact Management | ||
Sales forecasting | ||
Email Marketing | ||
Reporting tools | ||
Project Management | ||
Built-in Automation | ||
Artificial Intelligence Tools | Administrative assistance for help, insights, and ideas | Chatbots for answering questions and creating content |
Customer support | Phone, email, chat, community, and an entire online database of information | Email, chat, online service, community, and HubSpot academy |
E-commerce Integrations | Through Zapier | WooCommerce, Shopify, Square, SamCart, and BigCommerce |
Starting Price | $14 / user per month | $15/month per user |
For more information | Visit Pipedrive | Visit HubSpot |
HubSpot vs. Pipedrive: Feature Comparison
Here is a comparison of the key features between HubSpot and Pipedrive:
Marketing Automation
Winner: HubSpot
When it comes to marketing automation, HubSpot takes the lead. With HubSpot, you get a comprehensive suite of marketing automation tools that allow you to create personalized email campaigns, automate lead nurturing, and track website visitors’ behavior.
Pipedrive, while effective for sales management, lacks the comprehensive marketing automation functionality provided by HubSpot. So, if marketing automation is a priority, HubSpot is the easy choice.
Integrations with Other Apps
Winner: HubSpot
In terms of integration capabilities, HubSpot has the upper hand. HubSpot offers extensive integrations with various third-party apps and platforms, allowing seamless connectivity across different tools used in your business operations.
On the other hand, Pipedrive does offer some integrations, but it falls short of HubSpot’s depth and breadth. So, if integration flexibility is crucial for your business, HubSpot emerges as the winner in this category.
Omnichannel Communication
Winner: HubSpot
When it comes to omnichannel communication, HubSpot provides a more complete answer. HubSpot’s platform integrates various communication channels seamlessly, including email, live chat, social media, and even WhatsApp phone calls.
While Pipedrive offers email integration and limited communication features, it doesn’t match the breadth of omnichannel capabilities provided by HubSpot. Therefore, HubSpot wins in the category of omnichannel communication.
Lead and Business Management
Winner: Piperdrive
Pipedrive is the clear winner in terms of lead generation and business management. Pipedrive’s intuitive layout and devotion to sales pipeline management make it a good choice for efficiently handling leads and prospects.
While HubSpot sales hub offers lead management features, Pipedrive’s simplicity and dedicated focus on sales make it the preferred choice for lead and business management.
Customer Support
In terms of customer service features, HubSpot leads the way. HubSpot provides a broad range of customer support solutions, such as ticketing systems, knowledge bases, live chat, and email automation.
Pipedrive provides email integration and basic support features, but it lacks the extensive customer service capabilities provided by HubSpot. Therefore, HubSpot emerges as the winner in the category of customer service.
: WhatsApp for Customer ServiceHubSpot vs. Pipedrive: Pricing Comparison
When it comes to pricing, both HubSpot and Pipedrive offer flexible plans to accommodate businesses of all sizes. However, their pricing structures and features vary significantly.
HubSpot Pricing
- Free CRM: Free for up to 2,500 people, including contact management, quotes, live chat, and more.
- Starter Plan: $15/month/seat
- Sales Hub Professional: $90/month/seat
- Sales Hub Enterprise: $150/month/seat
To get more information, visit the HubSpot price calculator.
Pipedrive Pricing
- Essential: $12/Per seat per month, billed annually
- Advanced: $24/ Per seat per month, billed annually
- Professional: $49/ Per seat per month, billed annually
- Power:$59/ Per seat per month, billed annually
- Enterprise: $79/ Per seat per month, billed annually
To get more information, visit the Pipedrive price calculator
HubSpot vs. Pipedrive: Which Should You Choose?
HubSpot or Pipedrive is a big question for companies looking for CRM. Choosing between HubSpot and Pipedrive completely depends on your business requirements and budget.
Choose HubSpot if:
- You need a comprehensive solution for the marketing hub, sales process, and customer service.
- You require advanced marketing tools and a nurturing marketing team.
- Your business needs extensive integrations with third-party apps.
Choose Pipedrive if:
- You prioritize sales pipeline management and deal tracking.
- Your sales team requires a user-friendly interface with a minimal learning curve.
- You’re looking for a budget-friendly CRM solution without compromising on functionality.
Integrate HubSpot and Pipedrive with WhatsApp
To integrate HubSpot and Pipedrive with WhatsApp, you can use third-party applications and platforms that support the WhatsApp Business API. Here’s how to combine each CRM with WhatsApp:
Step 1: Log in to the ControlHippo account.
Step 2: Open the Integration page on the platform.
Step 3: Click on the Integrate button of your preferred CRM – Pipedrive or HubSpot.
Step 4: A pop-up box will appear; click on the Add to CRM button.
Step 5: You will be directed to the CRM’s login page, where you need to enter your credentials.
: How To Integrate WhatsApp With HubSpot Using ControlHippo?HubSpot vs Pipedrive: WhatsApp CRM Comparison
Here’s a comparison of HubSpot and Pipedrive’s WhatsApp integration capabilities:
WhatsApp Automation
By integrating WhatsApp with HubSpot, you can easily automate your WhatsApp messages by creating an automatic workflow in HubSpot.
Directly Send WhatsApp Message from CRM
With the help of ControlHippo, you can easily integrate your WhatsApp with Pipedrive and can directly send WhatsApp messages from your Pipedrive CRM.
Final Thoughts
While comparing HubSpot with Pipedrive CRM, there are several factors to be considered, such as pricing, the availability of a free plan or demo, and billing options.
We have examined their basic and niche CRM features, including Ai tools, lead and business management, analytics, automation, and reporting.
Evaluate your requirements, budget, and long-term goals carefully before making a decision.
Frequently Asked Questions
It depends on your business needs. HubSpot offers a wide range of advanced features, including marketing, sales, and customer service tools, while Pipedrive focuses primarily on customization and pipeline management.
Depending on your requirements, alternatives to Pipedrive include HubSpot, ControlHippo, and Zoho CRM.
Yes, Pipedrive is a popular CRM solution known for its user-friendly interface, sales pipeline management, and affordability.
Pipedrive is ideal for small to mid-sized businesses focusing on sales pipeline management and enhancing sales performance, while Salesforce caters to larger enterprises with extensive customization and integration options.
Updated : July 14, 2024
Dharmik Joshi is an ardent learner of business management and channels his passion for articulating ideas into writing. With a wealth of experience spanning 2 years in content creation, he remains committed to staying abreast of industry trends and evolving content strategies. He thrives on the dynamic nature of digital marketing, constantly looking for fresh approaches to captivate audiences and deliver measurable results.
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