What is Wati?
WATI is a WhatsApp Business API platform that provides tools for managing conversations, automation, and chat workflows. While it focuses on WhatsApp communication, it offers limited flexibility beyond the platform.
What is ControlHippo?
ControlHippo is the most powerful alternative to Wati, built for WhatsApp Business API management. It helps teams manage customer conversations using AI-powered smart replies, workflow automation, and seamless integration with CRMs and other business tools.
WATI vs. ControlHippo: A Detailed Feature Comparison
Check out the feature-wise comparison of ControlHippo and Wati. Examine how
ControlHippo stands apart as the most preferred Wati alternative.
 |  | |
|---|---|---|
| Overall score |   4.4/5 |  4.5/5 |
| Ease of use | 3.8/5 | 4.5/5 |
| Value for money (pricing details below) | 4.2/5 | 4.5/5 |
| Design quality | 3.9/5 | 4.2/5 |
| Features | • WhatsApp Business API • No-code Chatbot • AI support Agent • Team Inbox • WhatsApp Automation | • Omnichannel Platform • WhatsApp Business API • WhatsApp Automation • Customer Service AI agent • Click to WhatsApp Ads |
| Head to head Comparison | • Basic reporting, lacks deep analytics • Limited customization for multi-agent workflows • Limited automation options | • Centralized WhatsApp Business API with advanced agent • AI-powered workflow automation for message handling and follow-ups |
| Pricing range |
| |
| Try for Free |
Note: The information provided above is accurate to the best of our knowledge and is subject to change without prior notice
Why ControlHippo is the best alternative to WATI
ControlHippo offers a superior WhatsApp Shared Inbox with AI chat assistants that automate workflows, enhance response times, and streamline operations. With CRM integration, advanced analytics, and productivity tools like Chrome extensions and multilingual support, ControlHippo provides businesses with the flexibility to scale efficiently.
Features That Make ControlHippo #1 WhatsApp Business API Platform
With enhanced automation and collaborative features, ControlHippo WhatsApp shared inbox helps
businesses elevate their customer support quality and deliver a superior experience.
Engage Instantly With Automated Messaging
Automate responses and streamline customer communication using the automated messaging feature by ControlHippo.
- Reduces manual effort with the automation of routine responses and FAQs.
- Enhances customer experience through instant engagement on a 24/7 basis.
- Successfully increases efficiency through handling several conversations simultaneously.
Automate Conversations with WhatsApp Workflows
Automate your communication with WhatsApp workflows provided by ControlHippo.
- Saves time through automating repetitive workflows concerning lead responses and updates on orders.
- Enhances efficiency with rule-based triggers for instant message routing and actions.
- Ensures consistency across all customer touchpoints with pre-defined automation logic.
Communicate Faster With Template Messages
Send approved WhatsApp templates instantly for alerts, confirmations, and promotions with ControlHippo.
- Saves time by automating commonly used message formats.
- Ensures that messages comply with WhatsApp-approved templates, thereby offering secure communication.
- Delivers consistency, ensuring every customer interaction is on-brand and professional.
Convert Instantly With Click to Chat Ads
Convert ad clicks into real conversations with ControlHippo’s Click to Chat feature.
- Drives instant engagement by connecting ads to WhatsApp chats in just one click.
- Boosts conversions by offering personalized real-time interactions.
- Performance tracking to measure ad-driven conversations and ROI effectively.
Best Wati Alternatives & Competitors
ControlHippo
Description
ControlHippo is a versatile customer communication and engagement platform that facilitates seamless interactions between businesses and their customers. It offers a wide range of features to streamline messaging across WhatsApp. ControlHippo helps businesses manage conversations, automate responses, and gain insights into messaging performance.
Key features
Pros
Cons
Respond.io
Description
Respond.io is the top WATI competitor which is a versatile messaging platform that empowers your WhatsApp marketing and support team to engage with their customers across various messaging apps and social media platforms. With a focus on ease of use and efficient customer communication, This WhatsApp business API account helps businesses manage conversations, deploy chatbots, and integrate with CRM systems for enhanced customer relationship management.
Key features
Pros
Cons
DelightChat
Description
DelightChat is a customer support platform & WhatsApp business solutions provider tailored specifically for e-commerce businesses. It focuses on providing excellent customer service by efficiently managing customer queries, order processing, and support across various messaging channels and handling customer conversations, including WhatsApp and Shopify.
Key features
Pros
Cons
TimelinesAI
Description
TimelinesAI is a communication platform & WhatsApp marketing tool that prioritizes simplifying customer interactions by providing a unified inbox and basic automated messages to its customer support team. Businesses can manage messages from various channels, including WhatsApp and Facebook Messenger, with ease and prevent slower customer support deliverability and improve customer support.
Key features
Pros
Cons
Interakt
Description
Interakt is a comprehensive customer engagement and support platform that offers a suite of tools, including email marketing, live chat, and helpdesk support. It includes WhatsApp integration to enable businesses to engage with customers on this popular messaging channel.
Key features
Pros
Cons
Front
Description
Front is a customer operations platform that helps account management, sales, and support teams deliver exceptional service at scale. It is a top WATI WhatsApp alternative that combines real-time collaboration and automated processes with the efficiency of a help desk and the ease of use of email. This WATI WhatsApp API alternative provides complete visibility and insights into customer operations, centralizes messages across many channels, and routes them to the right team member.
Key features
Pros
Cons
Trengo
Description
Trengo is a customer engagement platform intended to improve customer satisfaction by turning exchanges into meaningful connections. It is among the WATI alternatives that provide a single inbox for all client communications for medium-sized organizations, which simplifies the management and prompt response to customer requests by support teams. Trengo also improves this experience by integrating chatbots, which enables companies to automate responses and expedite support activities.
Key features
Pros
Cons
Twilio
Description
Twilio is a leading WATI competitor in cloud communications. It allows developers to include several communication channels, including SMS, voice, video, and email, in their applications and provides a suite of APIs that facilitate real-time communication.
Key features
Pros
Cons
Freshchat
Description
Freshchat, part of the Freshworks suite, is modern message software designed to help customers connect with them through web, mobile, and social media channels. A key WATI alternative, it focuses on providing comfortable customer support and engagement experiences.
Key features
Pros
Cons
Try ControlHippo: The Best Wati Alternative for WhatsApp Business API
Get started with free WhatsApp Business API access and experience smarter customer communication. Automate workflows, manage chats across channels, and collaborate with your team.
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Frequently Asked Questions
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ControlHippo, AiSensy, Twilio, Respond.io, etc. are some of the leading Wati alternatives.
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Yes. You can switch from Wati to ControlHippo in just a few steps. Using ControlHippo, you can port your existing numbers, contact lists, and workflows.
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Yes. Agents can access multiple WhatsApp Business API numbers through the same ControlHippo account. This helps achieve consistency and a transparent line of communication within the organization.
