Power-Up Customer Support with WhatsApp for Teams
Effortlessly manage Teams WhatsApp Converations with Customers using ControlHippo’s Shared Inbox
- Centralize customer inquiries for streamlined team collaboration.
- Improve response times and satisfaction levels with instant messaging.
- Seamlessly assign and track customer issues for efficient resolution.
- Gain valuable insights with analytics to optimize support strategies.
Why WhatsApp For Teams?
Manage Team Members With Ease
- Invite and add users with easy-to-follow steps.
- Grant and revoke accesses as and when needed.
- Customize user permissions to fit specific needs.
Assign And Label Chats
- Improve collaboration with the Label Chat feature.
- Assign chats to the right agents for prompt resolution.
- Filter and search through chats using assigned labels.
Handle Queries Efficiently
- Use auto-replies/canned responses for prompt resolutions.
- Keep track of each query with the Resolved/Unresolved feature.
- Use WhatsApp automation for reminders and follow-ups.
Benefits of WhatsApp For Teams
Simplify Communication With Real-time Messaging
- Organize conversations efficiently with Chat Labels for streamlined management.
- Delegate chats seamlessly using Assign Chat feature for prompt resolution.
- Easily track chat statuses with Resolve/Unresolved Chat for swift issue resolution.
Access Information Easily With a Centralized Platform
- Enable multiple users to collaborate on shared accounts for seamless support.
- Ensure conversations are always accessible with WhatsApp Business Web.
- Gain insights into customer interactions with Analytics for informed decisions.
Integrate With Existing Tools for Improved Outcomes
- Integrate third-party tools like CRMs for WhatsApp Automation to increase sales.
- Utilize WhatsApp Business API for streamlined communication and integration.
- Conduct targeted outreach with Broadcast Campaigns for promoting products.
Gain Insights With Analytics for Informed Decisions
- Quantify business metrics through detailed analytics for ROI evaluation.
- Gain data-driven insights into customer communication for informed decisions.
- Improve customer service by analyzing messaging performance with Analytics.
Major Use Cases of WhatsApp For Teams
Customer Support
Provide real-time assistance and resolve inquiries promptly, enhancing customer satisfaction.
Internal Communication
Facilitate seamless collaboration among team members, ensuring sound and timely decision-making.
Sales and Marketing
Engage with prospects, nurture leads, and conduct targeted campaigns to drive revenue growth.
Project Management
Coordinate tasks, share updates, and brainstorm ideas seamlessly in real-time conversations.
How to Integrate a WhatsApp Account with ControlHippo?
Step 1: Sign up with ControlHippo.
Step 2: Access the dashboard and navigate to "Channels" on the sidebar.
Step 3: Choose "WhatsApp" or “WhatsApp Business” and click "Connect."
Step 4: Scan the provided QR code with your WhatsApp app.
Step 5: To add more WhatsApp numbers, click "+", then repeat the same steps.
Integrations
Sync Your Team Communications into Your CRM Without Any Hassle
Top-Notch Features to Manage Omnichannel Communication
Use Case by Industry
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Experience Next-Level Collaboration with WhatsApp for Teams
Take your teamwork to new heights with ControlHippo. Sign up now for a free trial and experience ControlHippo first-hand.
Get started with ControlHippo today!
Frequently Asked Questions
-
To get started with WhatsApp for Teams, first sign up with ControlHippo. Then, add the WhatsApp accounts you want to manage and initiate customer support effortlessly. Check out the steps outlined above.
-
As an admin, you can easily manage team members' access to WhatsApp accounts via the "Users" panel. Simply add users to the respective WhatsApp accounts they need to access. You can also revoke access whenever necessary.
-
You can grant unlimited account access to a user. However, it's advisable to regularly review and update permissions as needed for better control and security.