Unified Viber Messaging Solution for Customer Support
Centralize your customer communication and strengthen your internal collaboration with integrated Viber messaging. Achieve consistency, and cultivate lasting customer relations.
Optimize Outreach with ControlHippo- Viber Integration
Strengthen your communication strategy by integrating ControlHippo’s Viber Messaging solution, ensuring effective outreach and engagement.
Quick & Instant Responses
- Use templatized texts and canned messages to respond promptly to customer queries.
- Automate responses to frequently asked questions so customers get timely support.
- With custom greetings and away messages, ensure that your customers receive a personalized response even when you are not available.
- Leverage the automation abilities of Viber messaging to reduce turnaround times, boost customer engagement, and save costs.
Omnichannel Inbox Solution
- Manage conversations happening across different numbers and channels in one go using ControlHippo’s shared inbox solution.
- Promote consistency and coherence in communication and secure customer trust for your brand.
- Eliminate silos in communication by consolidating all engagements in one place.
- Promote transparency and streamline internal collaboration between cross-functional teams.
Boost Sales & Conversion Rates
- Automate, schedule, and publish broadcasts with updates about your product, offers, promotions, deals, etc. to a larger audience.
- Send timely reminders and automated notifications to keep the customer engaged with the brand.
- Leverage Viber’s distinctive functionalities like interactive cards, surveys, carousels, etc. to enhance the conversational experience.
- Integrate menus, catalogs, and product plugs with marketing messages to simplify customer purchases.
Marketing & Customer Support Analytics
- With Custom KPIs, monitor the effectiveness of your marketing campaigns and work on strategies to improve them.
- Monitor customer support quality and agent performance in real time and make informed staffing decisions.
- Integrate data and analytics from different tools and platforms and make data-driven decisions the norm.
- Explore upselling and cross-selling opportunities based on the customer data collected at different points.
Over 4,000 Customers
What customers worldwide think of ControlHippo.
“Excellent messaging solution”
ControlHippo has completely transformed our internal operations and customer communication. The shared inbox helps streamline end-to-end messaging, and it improves the effectiveness of your marketing campaigns. You get to reach more people in less time.
“The Best for our Business”
Telegram chatbots help send automated responses when you are not there and engage with customers in handling common queries like product information, transaction details, etc. Given that businesses experience high competition, it is a must-have for customer support teams.
Manager, Customer Relations
Integrate Your Systems. Streamline Your Workflow.
ControlHippo’s integrations establish connections, automate tasks, and enhance efficiency by seamlessly linking your tools to streamline workflow and improve communication across platforms.
Frequently Asked Questions
At ControlHippo, we are stringent when it comes to norms and guidelines, and strictly adhere to Viber messaging policies. Whenever there is an update, we make relevant changes to ensure that all our functionalities remain aligned with the latest policies of Viber.
ControlHippo has extensive customization and automation abilities. Using ControlHippo, you can send personalized messages with custom templates and align the content to match the identity and tone of your brand.
Yes! ControlHippo’s Viber Messaging API offers complete support to send instant replies. Businesses can set pre-defined responses to frequently asked questions to support quick responses.
ControlHippo uses efficient algorithms and robust analytics to manage high volumes of Viber messages. Businesses can set greetings and automated responses to repeated questions to ultimately reduce agent’s workload.
Yes, absolutely! You can set pre-defined message response templates and send automated responses to common questions. ControlHippo helps customize the message to align with the brand’s style and tone.
ControlHippo is committed to ensuring the privacy of customer data. It employs robust encryption methods, custom user controls, stringent audits, etc. to protect customer data.