WhatsApp has become an integral part of modern business communication. Its widespread use among customers eventually makes it also an important platform for businesses to engage with their audience effectively. However, managing WhatsApp messages efficiently– especially for teams, can be a challenging task without the right solutions by your side.
This is where WhatsApp Team Inbox Providers come into play. These platforms offer solutions that streamline communication, enhance collaboration, and improve customer relationships on WhatsApp.
Key Takeaways
- When choosing a WhatsApp Business Team Inbox solution, consider your business size, integration needs, and budget for the best fit.
- Implementing unified WhatsApp Inbox solutions can lead to improved customer engagement, streamlined workflows, and efficient team collaboration.
- ControlHippo tops the list of WhatsApp Team Inbox providers– thanks to its innovative capabilities, multi-account support, and affordable costs.
In this blog, we will explore the top 10 WhatsApp Team Inbox Providers– highlighting their key features, pros and cons, and pricings to help you make an informed choice for your business needs.
"Implementing a WhatsApp Team Inbox solution is essential in today's digital landscape. It ensures efficient communication, streamlined workflows, and enhanced customer engagement. Whether you are a small startup or a large enterprise, this solution helps you big time. However, make sure you consider your business requirements as well as the solution's technical aspects before investing in one."
Let’s get started without further ado!
15 Best WhatsApp Business Team Inbox Solutions in 2024
The following WhatsApp Team Inbox solutions are the most preferred choices by businesses and individuals in 2024. Let’s examine their technical and non-technical aspects to find the best fit for your business.
Our selection process for [WhatsApp Team Inbox Providers] is conducted by carrying out thorough research and scrutiny. These tools are selected based on usability and satisfaction factors, which include features, ease of use, ratings, and reviews from SoftwareSuggest, G2, and Capterra. We are committed to helping businesses make informed decisions to enhance their operational efficiency and productivity.
1. ControlHippo
ControlHippo is an all-in-one WhatsApp team inbox solution tailored for sales, support, service, and marketing teams. It excels in efficiently managing multiple WhatsApp accounts while seamlessly integrating with CRM systems and other necessary tools. Also, this WhatsApp Business app empowers teams to deliver exceptional customer experiences through features like auto responses, task automation, and more.
ControlHippo Features
- Multi-account management
- Integration with CRM and other tools
- Automated responses
- Task automation
- Detailed analytics
Pros
- Help you enhance team collaboration.
- Offers time-saving automation features.
- Provide in-depth analytics for data-driven decisions.
Cons
- Require some learning curve to use advanced features.
- The provider needs to work on the UI since the present one looks a bit ordinary.
ControlHippo Plans & Pricing
- Free Trial: 10 days
- Bronze: $20 Per user/month billed annually
- Silver: $28 Per user/month billed annually
- Gold: Contact Us
*Pricing accurate as of: 14-06-2024
2. Respond.io
Respond.io is one of the leading AI-powered WhatsApp Business Team Inbox platforms, taking customer communication to new heights. It unifies customer conversations across instant messaging, web chat, and email– making it an ideal choice for tech-savvy organizations. Furthermore, with robust analytics and integration capabilities, Respond.io is the go-to solution for marketeers, sellers, and support teams.
Respond.io Features
- AI-powered messaging
- Unified customer communication
- Tech-savvy marketing, selling & support
- Web chat & email integration
- Personalized customer interaction
Pros
- Empowers tech-savvy organizations with advanced AI capabilities.
- Seamlessly integrates with multiple messaging channels.
- Personalized interactions for enhanced customer satisfaction.
Cons
- May require some training to leverage AI capabilities.
- Customization options may be complex for novice users.
Respond.io Plans & Pricing
Respond.io offers the following pricing options:
- Respond.io Free Trial: 14 days
- Team Plan: $70/month (For up to 10 users)
- Business Plan: $249/month (For up to 25 users)
- Enterprise Plan: Custom pricing
More From Our Blog: 14 Best WhatsApp Marketing Software
3. 360Dialog
360Dialog is another leading performance marketing solution designed for enterprises interested in enhancing customer relationships through WhatsApp. From newsletters to marketing automation, it offers a suite of innovative features. Additionally, access to closed betas, reliable support, and hosting options further strengthen its position as an enterprise-grade WhatsApp team inbox provider.
360Dialog Features
- WhatsApp enterprise marketing automation
- Automation & analytics
- Enterprise support packages
- Cloud & on-premise hosting options
- WhatsApp retargeting solutions
Pros
- Offers comprehensive performance marketing solutions.
- Provides highly available support with various enterprise packages.
- Enables precise customer retargeting through WhatsApp.
Cons
- May require a learning curve for comprehensive utilization.
- Advanced features are included only in higher pricing tiers.
360Dialog Plans & Pricing
- 360Dialog Free Trial: No information available on the provider’s website.
- 360Dialog WhatsApp Business Team Inbox solution does not offer fixed pricing options. Get in touch with their team for a custom quotation.
: Best 360dialog Alternative4. get.chat
get.chat WhatsApp Business Team Inbox solution redefines team communication via the official WhatsApp Business API. It enables seamless messaging, customization, and integration– allowing businesses to efficiently connect with their audience. Furthermore, with features like auto responses, task automation, and easy integration with HubSpot and Zapier, get.chat ensures a tailored approach to customer interactions.
get.chat Features
- WhatsApp Business API integration
- Customization options
- Auto responses & task automation
- Integration with HubSpot & Zapier
- One WhatsApp number for multiple users
Pros
- Simplifies communication through the official WhatsApp API.
- Enables customization and integration with existing software.
- Allows multiple users to operate from a single WhatsApp number.
Cons
- The platform offers only basic features, making it irrelevant for businesses with complex requirements.
- Integration with some platforms may need additional configuration.
get.chat Plans & Pricing
get.chat offers the following pricing options:
- get.chat Free Trial: No information available on the provider’s website.
- 360dialog Plan: €49/month
- Professional Plan: €99/month
- Partner Plan: Custom pricing
: Best get.chat Alternative5. Wati
The next name on our list of “Best WhatsApp Team Inbox” is Wati. Wati empowers businesses to personalize and automate marketing, sales, service, and support through the WhatsApp Business API platform. Additionally, this solution streamlines communication, enabling businesses to connect with their audience in a meaningful way.
Wati Features
- WhatsApp Business API platform
- Automated marketing & sales
- No code chatbot
- Custom notifications
- Customer segmentation
Pros
- Automates various facets of business communication on WhatsApp.
- Personalized interactions for improved customer engagement.
- Enables targeted marketing through customer segmentation.
Cons
- The solution is not ideal for small businesses and startups because of its complexity.
- Extensive customization may necessitate additional resources.
Wati Plans & Pricing
Wati WhatsApp Business Team Inbox solution offers the following pricing options:
- Wati Free Trial: 7 days
- Growth Plan: 2,499/Month
- Pro Plan: 5999/Month
- Business Plan: 16,999/Month
Note that these costs are for monthly subscriptions. However, if you prefer an annual subscription, you get 25% off on these prices.
: 5 Best WATI Competitors in 20246. TimelinesAI
TimelinesAI is the go-to WhatsApp management solution for businesses handling multiple numbers. Offering 360° visibility into each of the interactions, it integrates seamlessly with CRMs and other tools. Moreover, features like one-click integrations, multi-number WhatsApp shared inbox, and bulk message sending help you– the businesses, enhance team efficiency.
TimelinesAI Features
- 360° visibility across interactions
- WhatsApp to CRM integrations
- Multi-number support
- Bulk message sending
- Integration with Zapier and Webhooks
Pros
- Offers comprehensive visibility into WhatsApp interactions.
- Seamless integration with CRM systems and other popular tools.
- Allow bulk sending for efficient and quick communication.
Cons
- May not be suitable for businesses with a single WhatsApp number.
- Advanced features may require technical expertise.
TimelinesAI Plans & Pricing
- TimelinesAI Free Trial: 10 days
- Timelines WhatsApp Business Team Inbox solution offers multiple pricing options for its users, both on a monthly and annual subscription basis. Visit its website to gain a better understanding of these plans and what they offer.
: Best TimelinesAI Alternative7. DelightChat
The 7th solution on our list of “Best WhatsApp Team Inbox” is DelightChat. DelightChat simplifies omnichannel customer support by unifying interactions from WhatsApp, Instagram, Facebook, Email, and Live Chat into one intuitive dashboard. Additionally, with automation features for abandoned cart recovery and order notifications, DelightChat is a powerful tool for businesses.
DelightChat Features
- WhatsApp API
- Shared team inbox
- Abandoned cart recovery
- Order tracking notification
- ROI analytics
Pros
- Offers a unified dashboard for efficient customer support.
- Allow easy WhatsApp marketing for sales growth.
- Omnichannel support for comprehensive communication.
Cons
- Pricing may not be budget-friendly for smaller businesses.
- Some advanced features might require additional setup.
DelightChat Plans & Pricing
Delightchat offers the following pricing options:
- DelightChat Free Trial: 14 days
- Startup Plan: $49/Month + WhatsApp charges
- Scale Plan: $99/Month + WhatsApp charges
- Growth Plan: $299/Month + WhatsApp charges
: Best DelightChat Alternative8. Engati
Engati WhatsApp Team Inbox offers an enterprise-grade conversational AI platform powered by eSenseGPT. Using this platform, businesses can drive superior customer experiences through chatbots, live chat, campaigns, and more. Also, with a focus on lead generation, conversion optimization, and multi-channel engagement, Engati empowers businesses to enhance customer interactions across various touchpoints.
Engati Features
- Conversational AI
- Multilingual Chatbot
- Omnichannel engagement
- Gen-AI chatbot
- Multi-channel support
Pros
- Advanced conversational AI for superior customer experiences.
- Lets you design automated campaigns for marketing and sales efforts.
- Multi-channel support for holistic communication.
Cons
- Advanced AI features may require training.
- Pricing may not be suitable for all businesses.
Engati Plans & Pricing
- Engati Free Trial: No information provided.
- Engati offers three pricing options: Standard, Enterprise, and Partner. However, none of these plans have a fixed pricing structure. Contact their team to receive a customized quote.
: Best Engati Alternative9. Sendbee
Sendbee WhatsApp Business Team Inbox facilitates seamless team collaboration on WhatsApp messages. It empowers team members to efficiently view and respond to customer messages, assign conversations, and even create bots. This solution is primarily designed for businesses looking for an easy approach to managing their WhatsApp communications and ensuring no message is left unattended.
Sendbee Features
- Team inbox
- WhatsApp Business API
- Contact and message management
- Bot Creation
- Automated conversations
Pros
- Help you streamline message management.
- Easy conversation assignment for accountability.
- Lets you create bots to automate recurring, time-consuming activities.
Cons
- Limited to WhatsApp messaging.
- A very limited set of features make it unsuitable for businesses with complex requirements.
Sendbee Plans & Pricing
- Sendbee Free Trial: No information provided.
- Sendbee does not offer fixed pricing plans; rather, they have only customized plans. Contact their team to receive a personalized quote.
: How to Use WhatsApp for Customer Support? [9 Effective Tips]10. Helpwise
The last solution on our list of “Best WhatsApp Team Inbox” is Helpwise. Helpwise is a collaborative platform designed to better manage WhatsApp conversations along with customer queries made from various other channels. It provides a centralized hub for teams to work together efficiently. Additionally with features like tag-based organization and performance analysis, Helpwise ensures businesses can handle customer communication with ease.
Helpwise Features
- Collaborative WhatsApp Management
- Centralized Conversation Management
- Multi-Channel Support
- Tagging System
- Performance Analysis
Pros
- Facilitates effective collaboration for WhatsApp conversations.
- Centralized management of multiple channels into a single screen.
- Agent performance analysis for continuous improvement.
Cons
- Does not offer advanced features for marketing campaigns.
- Some businesses may find it more suitable for customer service rather than sales.
Helpwise Plans & Pricing
Helpwise offers the following pricing options:
- Free Trial: 7 days
- Standard Plan: $12/User/Month
- Premium Plan: $23/User/Month
- Advanced Plan: $35/User/Month
: Best Helpwise Alternative11. Interakt
Interakt is a fully-fledged WhatsApp business account platform developed by Jio Haptik Technologies Limited. The main goal is to allow companies of all sizes, from start-ups to multinational corporations, to interact with clients, generate leads, and increase revenue through WhatsApp. Furthermore, the platform serves a broad spectrum of industries and professions, including real estate, e-commerce, travel & tourism, education, and the automotive sector.
Interakt Features
- Ads that click to WhatsApp
- Bulk campaigns & broadcasts
- Campaign analytics
- Green tick verification
- 15+ WhatsApp business integrations
Pros
- The platform can seamlessly integrate with Shopify & WhatsApp Commerce.
- The tool provides an official account, and you can apply for a WhatsApp Green tick.
- It offers the basic WhatsApp automation you need for customer outreach.
Cons
- The variants functionality in the catalog is unavailable.
- The platform does not allow to integrate with the acquired users on the platform.
Interakt Plans & Pricing
- Free Trial: 14 days
- Growth: $29.94/mo (+taxes)
- Advanced: $41.29 /mo (+taxes)
- Enterprise: Contact team
: Best Interakt Alternative12. Gupshup
Gupshup is another versatile messaging platform that provides organizations with robust multi-channel communication capabilities, including a powerful WhatsApp team inbox solution. The platform offers extensive API access, allowing for seamless integration with existing systems. With advanced analytics and reporting tools, Gupshup helps businesses gain valuable insights into customer interactions.
Gupshup Features
- Custom, pre-approved templates
- Advanced analytics
- Deliver multi-lingual support
- Auto template translation
Pros
- The platform provides both WhatsApp and SMS marketing that helps you to connect with our audience in the best possible manner.
- The tool has a good list of features for CLM enablers to do automation work.
- The platform has almost minimal downtime.
Cons
- Sometimes, it takes extra time to get the queries solved.
- There is a lack of visibility on Meta tagging.
Gupshup Plans & Pricing
Contact the sales team for pricing details.
: Best Gupshup Alternative13. Kommo
Kommo is an innovative CRM platform that seamlessly integrates with WhatsApp and offers a robust team inbox solution. Kommo supports multi-channel messaging and offers advanced automation and workflow tools. Its detailed analytics and reporting capabilities help businesses track and optimize customer interactions. With a user-friendly interface and powerful CRM integration, Kommo enables teams to efficiently manage leads and customer inquiries.
Kommo Key Features
- WhatsApp automation
- WhatsApp broadcast
- All in one chat inbox
- WhatsApp business templates
Pros
- The platform offers a single employee database with contacts and personal data.
- Customer service responds instantly after the query has been issued.
- The tool automates the entire sales team with a multi-function API.
Cons
- There are failures and delays in the delivery of notifications and customer messages.
- Most of the most common integrations are missing in the platform.
Kommo Plans & Pricing
- Base: $15 per user/month
- Advanced: $25 per user/month
- Enterprise: $45 per user/month
: Best Kommo Alternative14. Verloop
Verloop is a cloud-based platform that empowers teams to collaborate seamlessly on a single WhatsApp number. It offers powerful automation, multi-channel support, and seamless CRM integration, allowing businesses to handle customer queries efficiently. Verloop’s robust chatbot capabilities, combined with real-time analytics, ensure personalized and effective customer interactions. The platform’s user-friendly interface and comprehensive features make it an ideal choice for businesses aiming to streamline communication processes and leverage AI technology.
Verloop Key Features
- Omnichannel support
- Generative AI suite
- Bot customization
- Off-hours support
Pros
- The platform reduces support load by >80%.
- It offers 100+ integration platforms within itself.
- The tool offers a dynamic human-like interaction flow.
Cons
- Sometimes, the platform faces performance Issues.
- The platform may take time to load the chats.
Verloop Plans & Pricing
Contact the team for the pricing details.
: Best Verloop Alternative15. Gallabox
Gallabox is a feature-rich communication platform that provides a productive WhatsApp Team Inbox solution. Gallabox helps businesses better their customer service operations by offering useful insights into communication trends through its powerful analytics and reporting solutions. Gallabox’s robust features and easy-to-use interface make it the perfect option for businesses trying to improve customer service.
Gallabox Key Features
- Gallabox gen AI
- WhatsApp payment
- WhatsApp shop
- Drip marketing
- WhatsApp broadcast
Pros
- The platform offers a no-code chatbot that allows you to create simple chatbots to handle FAQs and queries.
- It allows multiple agents to access the WhatsApp number.
- The tool allows you to track customer interactions and manage their data within one platform.
Cons
- The reporting feature lacks detailed insights into agent performance.
- Lack of customization options for chat greetings and workflows.
Gallabox Plans & Pricing
Gallabox offers the following pricing options:
- Growth: $28 per month billed yearly
- Scale: $57 per month billed yearly
- Pro: $95 per month billed yearly
Note: For every plan, Gallabox provides 1,000 free service conversations per month.
: Best Gallabox AlternativeConclusion:
Choosing the right WhatsApp inbox-sharing provider is crucial for improving team collaboration, improving customer communication, and ultimately growing your business. Each of the above 15 WhatsApp Business Team Inbox solutions offers unique features and capabilities tailored to different business needs and sizes. Consider your specific requirements, budget, and integration needs when making your decision.
Frequently Asked Questions
Future trends in WhatsApp Team Inbox include advanced AI-driven automation for customer queries, seamless integration with CRM systems, support for multimedia messaging, and improved analytics.
The best ways to use WhatsApp Team Inbox are to set up automated responses, train team members on how to use the assign conversations, and respond to customer inquiries promptly.
Businesses can benefit from using WhatsApp Team Inbox by centralizing customer communications, improving response times, strengthening team collaboration, and ensuring consistent messaging. The platform's integration with CRM systems and advanced analytics helps optimize customer interactions, leading to increased satisfaction, loyalty, and overall efficiency in managing inquiries and support.
Updated : July 31, 2024
Paras Kela is a seasoned content writer with deep expertise in business communication solutions. Specializing in omnichannel communication, Paras excels at translating complex ideas into clear, engaging content. His writing helps businesses understand and implement effective communication strategies, making him a valuable asset in the field.
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